Case Study: Healthcare
Intake expertise takes a new line of business from inception to $100 million in 3 years
Entering the genetic testing market is extremely costly; this client turned to Sagility to offset some of those costs
Sagility began the engagement with a consultative approach to prior authorization, drawing on clinical knowledge and workforce management innovation. We assembled a team of RNs, based in the Philippines, to initiate the preauthorization support work, well supported by employee training and engagement. With a focus on operational streamlining and cost containment, Sagility over time made process changes to reallocate lower-tier work to agents, so RNs could focus on work requiring clinical knowledge.
Next, we built to scale, adding staff at the right levels to help our client build this service line from the ground up. As the ultimate testament of success—this service line has grown increasingly more successful with additions to the type and number of tests requiring this high-level medical and financial screening.
In just three years, this client’s genetic testing business line grew from inception ($0) to over $100 million per year in revenue. By moving the lowest-tiered support work to agents, the client achieved savings of 19%.
19% savings from strategic workforce management
$100 million per year in revenue in 3 years